The pandemic and its related lockdowns have caused online shopping sales to skyrocket across the globe. For example, online sales have risen 50% from February to April 2020 – making them 30% of all UK sales. With this massive rise in online shopping, there is much pressure on the logistics industry. Suppliers need to keep up with growing demand, and shippers need to get many more packages to customers safely and on time. Read on to learn more.
Because of the online shopping surge, delivery issues have significantly increased. 81% of consumers report having issues with parcel deliveries between March and November of 2020. Delays were a big problem according to complaints, with packages arriving much later than anticipated. Delayed and damaged goods affect everyone involved, not just the consumers. Problems cause customers to complain, leave bad reviews, or stop purchasing altogether – drastically affecting a company’s profits.
Preventing Problems from Ruining Company’s Reputation
Poor delivery service can have dire consequences on a company’s reputation, especially in today’s world of online reviews. Implementing tracking software into day-to-day operations can be a way to prevent this. In fact, 87% of consumers report that tracking ability is important to them when ordering products online. Tracking is widely accessible, relatively inexpensive, and very user-friendly. There aren’t any valid excuses not to implement tracking software into any business where goods are delivered. Managing your fleet of company vehicles is also incredibly important when preventing delivery problems. Addressing problems right away is critical to ensure that mistakes are not repeated.
Even as we come to the light at the end of the tunnel regarding the pandemic, online shopping doesn’t show any signs of slowing down. Therefore, it’s crucial to find ways to prevent delayed and damaged goods for the long term. At All Points, you can rest assured knowing this is indeed a priority for us.